Our clients operate in a wide range of industries, and over the last 20 years we have built up a deep understanding of their sector-specific challenges and requirements. We believe this specialist knowledge is essential to providing superior service and value to our clients.
Here we give a brief overview of some of the sectors we work with and examples of our projects:
Utilities
This decade will see a huge change in how the energy and water industries operate. Smart meters and grids have revolutionised processes, but growing customer expectations have caused disruption in the industry. Customer service has become a major focus, and this has driven the need for accelerated operational transformation.
Utilising data properly is now more important than ever – it’s impossible to transform your operations without it.
Telecommunication
Similar to the utilities industry, the customer is king. Customers expect to have a high standard of mobile and broadband connectivity wherever they are, and Ofcom fully supports them. Regulation and competition in the industry has led companies to push the expansion of services and close the gap between rural and urban connectivity. This drive has increased the pressure on operational teams to roll out broadband and data services faster.
By better understanding how their field teams operate, these organisations can roll services out faster and meet customer demands sooner.
Health
With resources increasingly limited within the NHS, it’s crucial to have a community and mental health operation that offers the range of services needed to meet patient demand, but still provides as much patient-facing time as possible. This has meant that many Trusts have to consider the logistics of how they are using their nursing teams effectively through the design and delivery of care pathways.
By understanding how effective your nursing teams are at managing increasing patient care volume and demand, you can ensure you are using your resources to best effect.
Waste
Funding cuts have caused council-run waste organisations to re-evaluate their operating model. With more and more housing developments being added to collection rounds while funding is reduced, operational management teams are finding it difficult to meet customer demands.
Equally, these funding pressures have forced contractors to further substantiate their service offer and prove its efficiency.
Better operational insight, and visibility over where efficiency can be improved, makes it easier for both councils and contractors to provide the best possible service.
Local Government
Many council services involve managing field teams. This could be anything from housing repairs and pest control, to special educational needs (SEN) transport contracts and adult & social care support.
We often find that these services have limited visibility of their operation. Normally this is because they don’t have the capability to analyse their services from a location-based perspective.
Once management are able to map service demand, supply capabilities and working patterns, they can understand exactly where to deliver improvement.
