Providing clarity to complex field operations
Fleet Services
Your fleet is facing an increasing number of difficult decisions. The transition to electric fleets is happening, but how and when you should adopt them into your operation isn’t easy to work out.
We enrich your operational data with additional sources such as home-charging availability and EV stock, so that you’re able to assess your fleet on a vehicle-by-vehicle basis. This allows you to transition to EVs in the most efficient way possible.
Demand Management & Scheduling
It can be really difficult to understand the causes of fluctuating demand and scheduling conflicts. Variable demand can really effect and stress your field operation but you need to know exactly where and how the impact is hurting you before you can make the best calls.
We give you a complete, data-led view of what is happening and what the key causes are. We then explain these findings in terms of what other similar organisations can achieve and what is possible for you
Customer Service
Your customers expect more and more from you every year, they want a more inclusive and sophisticated service, at a more convenient time, for less money. You need a view of whether this is even possible and if it is, what’s in the way.
We give you a model of what you can actually do, so you know if you can meet those expectations and if so where you need to focus to make it happen.
Team Performance
The performance variations in field teams and individual field operatives is an obvious cause of efficiency loss. You need to really understand that variation, looking past all the opinions and “common wisdom” that you hear every day.
We give you an accurate and robust assessment of performance. No business ever has perfect data so we clean up the data to make it more reliable. Then we adjust and normalise it so that you can honestly compare one team with another – and share the results with them.
Compliance & SLAs
This can be split into three common categories; meeting SLAs and other regulations, planning and costing for changes, and staff compliance.
Breaching industry regulations means high fines for your company, breaking service SLA’s mean damaging news stories, and poor staff compliance means chaos in the field. All of which can lead to losing customers.
We give you a clear view of your SLA performance, what is getting in the way and what might happen should the SLAs change.
Boundaries & Acquisitions
Location boundaries can help you cut travel costs so that your team can spend more time on the job. There isn’t a standard boundary structure, which is why it’s important for you to have a clear view of how your operation works as whole.
We give you the true value of the boundaries, the cost benefits of how you might change them and if they are to change, what an optimal set of new boundaries might look like.
