Yorkshire Water were looking for a greater understanding of how long field tasks actually took to complete. This was to help them ensure that the standard time slot allocated to their field engineers was up-to-date, and could therefore provide the best possible service to their customers.
They had a range of operational data sets stored in separate systems within the business, but without introducing a large and very expensive end-to-end solution to amalgamate this data, it was difficult for them to analyse in-house.
Field Dynamics extracted specific data sets from Yorkshire Water’s core systems and matched that with the tracking data from their vehicles. Using innovative methodologies and metrics on the extracted data, we produced an interactive performance report and provided visual analytics to help clearly identify true task duration.
This also allowed their teams to understand the underlying causes of operational trends. For example, insight as to how variations occur in task duration and how the working patterns of different field teams can affect service.
From applying our metrics to Yorkshire Water’s data, we were able to provide their teams with new insights into how much time was required to complete each task type. This helped them identify where improvements could be made to increase customer service levels. Findings also gave Yorkshire Water a better understanding of how field technology was being adopted and what areas of the process worked best.